SaaS Agreement Review
AI-powered SaaS agreement and software contract review. Spot auto-renewal traps, data ownership risks, unfavorable SLA terms, and vendor lock-in clauses before you sign.
Frequently asked questions
What are the biggest risks in a SaaS agreement?
The top risks are: automatic renewal clauses with short cancellation windows that lock you in, data portability gaps that make it hard to leave, liability caps that limit the vendor's accountability for outages, price escalation rights that can significantly increase costs, and vague data ownership provisions.
What is a reasonable SaaS uptime SLA?
Industry standard SaaS SLAs typically promise 99.9% uptime (about 8.7 hours of downtime per year), with service credits of 10–30% of monthly fees for violations. Watch out for SLAs that exclude scheduled maintenance, security incidents, or 'force majeure' events — these exclusions can gut the actual protection.
How do I protect my data in a SaaS agreement?
Negotiate data portability (your right to export your data in a standard format), a data retention policy (vendor must delete your data within X days of cancellation), data processing terms compliant with GDPR/CCPA if applicable, and clarity on whether the vendor can use your data to train AI models.
Are SaaS agreements negotiable?
Yes, especially for enterprise agreements or contracts over $10,000/year. Common negotiable terms include the auto-renewal window, liability caps, data portability obligations, and price escalation limits. For smaller subscriptions, vendors often have click-through agreements with no room for negotiation — but understanding the terms is still valuable.